Effective date: May 2, 2023

At Edit Stage, we strive to deliver high-quality editing services that meet your expectations. However, we understand that circumstances may arise where a refund is necessary. This Refund Policy outlines the terms and conditions for requesting a refund for our services. By using our website and services, you agree to comply with this policy.

1. Eligibility for Refund

a) We will consider refund requests for the following situations:

- Failure to deliver the requested editing service.

- Significant quality issues with the delivered edited content.

- Duplicate or accidental charges.

- Any other valid reason at our discretion.

b) We do not provide refunds for services already rendered if there are no significant quality issues or failure to deliver as agreed.

2. Refund Process

a) To request a refund, you must contact our customer support team at [email address] within [number of days] from the date of service delivery.

b) You will need to provide detailed information about the reason for your refund request, along with any supporting evidence, such as examples of significant quality issues.

c) We will review your refund request and notify you of the decision within a reasonable timeframe.

d) If your refund request is approved, we will initiate the refund to the original payment method used for the transaction. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.

3. Limitations and Exclusions

a) Refunds are subject to the terms and conditions outlined in this Refund Policy. We reserve the right to reject refund requests that do not meet the eligibility criteria.

b) Refunds will not be granted if:

- You have already downloaded the edited content.

- The request is made beyond the specified timeframe.

- The request is based on subjective dissatisfaction with the editing style or creative choices, as editing is a subjective process.

c) Our refund policy does not cover any additional fees charged by your bank or payment provider. You are responsible for any such fees incurred.

4. 14-Day Money Back Guarantee for Monthly Subscribers

At Edit Stage, we value our monthly subscribers and want to ensure your complete satisfaction with our dedicated editing services. We understand the importance of finding the right editor and want you to feel confident in your decision. That's why we offer a 14-Day Money Back Guarantee for our monthly subscribers.

Here's how it works:

1. Satisfaction Guarantee: We are committed to providing high-quality editing services that meet your expectations. However, if you are not completely satisfied with our editing work within the first 14 days of your monthly subscription, you can request a refund.

2. Refund Eligibility: To be eligible for a refund, you must meet the following criteria:

- You are a new subscriber and it is your first month of subscription.

- You request the refund within the first 14 days of your subscription.

- The refund request is based on dissatisfaction with the editing work provided.

3. No Time Limits: We believe in providing our subscribers with a dedicated editing service without any time limits. We will work with you until you are fully satisfied with the final results.

4. Refund Process: To request a refund, simply contact our customer support team within the first 14 days of your monthly subscription. We will review your request and process the refund if it meets the refund eligibility criteria.

5. Refund Amount: If your refund request is approved, we will refund the full amount paid for your first month's subscription.

6. Exclusions: The Money Back Guarantee does not apply in the following situations:

- You have already used our editing services beyond the first 14 days of your monthly subscription.

- The request is based on subjective dissatisfaction with the editing style or creative choices, as editing is a subjective process.

7. Refund Processing: Once your refund request is approved, we will initiate the refund within a reasonable timeframe. The refund will be processed back to the original payment method used for the subscription.

We want you to be fully satisfied with our editing services, and our 14-Day Money Back Guarantee for monthly subscribers is our commitment to your happiness. It demonstrates our confidence in our abilities and dedication to delivering outstanding editing work.

If you have any questions or need assistance with a refund request, please contact our customer support team at [email address]. We are here to help!

Note: This Money Back Guarantee applies specifically to our monthly subscribers and their first month of subscription, and it does not cover subsequent months or other services or add-ons that may be offered separately.

5. Changes to the Refund Policy

We may update or modify this Refund Policy from time to time to reflect changes in our practices or applicable laws. The updated policy will be posted on our website with the revised effective date. We encourage you to review this policy periodically.

6. Contact Us

If you have any questions, concerns, or requests regarding our Refund Policy, please contact our customer support team at [email address].

By using our website and services, you acknowledge that you have read and understood this Refund Policy and agree to comply with its terms and conditions.

Last updated: May 16, 2023